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Queue Assist Benefits

The Queue Assist solution enables you to balance competing demands of:

  • Improved customer service and experience
  • Optimised level of staffing with reduced labour costs
  • Effective communication with customer
  • Establishment of service benchmarks
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Queing issues

Balancing the need for customer service against the costs of running service lanes is an on-going management task.


  • Closing lanes appropriately will save money without reducing customer service.
  • Customers must perceive efficient service operations
  • Management needs to give customers and staff advance notice when opening or closing service lanes.
  • Customers will accept quality promotional or educational media messages while they queue.
  • Customers will move to competitors to avoid poor queuing experiences.
  • Management need service benchmarks.
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Benchmarking

After implementing a new initiative, managers need to know if service levels are improving or going backwards.

Benchmark comparisons are vital in order to drive continuous improvement.

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Queue Assist Explained


Queue Assist manages queues.

Based on real-time customer traffic, management can open or close queues with Queue Management Console (QMC).

Queue Assist incorporates Beonic TVTM for displaying instructions and promotional messages to customers waiting for service.

QA interfaces third party ticketing systems to provide a vibrant and wholly integrated functional service that customers love and enjoy.

Beonic’s professionals work with you to tailor the QMC console so customers can select the service required, and then Queue Assist provides the automated intelligence to prioritise low cost-to-serve vs. customer experience as required.

Queue Assist can be is fully integrated with Traffic Insight’s comprehensive suite of reports to monitor service performance against benchmarks.

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Opening new queues


In organisations where there is continuous need to open and close service lanes, advance notice is required to organise the service agent to move from their current task to open the new lane.

Once they are freed up to serve, they must travel to the service lane, prepare the float, log onto the required systems and all this takes time. It can take ten minutes or more to open a new service lane. By that time, customers can be queued out the door, or worse still, walking out without being serviced.

Based on in-store traffic flows, Queue Assist predicts when service lanes need to be opened in order to maintain pre-determined service levels. Managers are alerted in real time to open the required service lanes to meet customer demand.

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Feature summary

Queue Assist features:


  • Queue Management Console is the control centre for opening and closing service lanes
  • Queue Assist incorporates Beonic Media for clear digital signage to customers
  • SMS or pager alerts
  • Integration with Traffic Insight
  • Integration with third party ticketing systems
  • Export of data
  • Automated report distribution


More detail and specifications can be found in the

Queue Assist
Brochure
PDF Download

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Supermarkets

Beonic has a long involvement with various supermarkets and have developed our solutions to meet the demands of a variety of supermarket environments.







Learn more

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