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Beonic's support team

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Beonic’s team of hardware and
software support professionals
are available to respond to any
issues that
might
arise.

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Beonic training

To help maximise the value from an investment in Beonic solutions, we offer a series of training classes customised to suit your individual needs.






To discuss training opportunities please call or email support.

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Service Requests


Beonic aims to satisfy every client request
quickly and to minimise any disruption.

We offers 12 month warranty service on units
we supply. If the unit is outside warranty, we
will provide support either as part of a Service
Level Agreement, or on a fee paying basis.

The process for lodging service requests is:

1. Contact your sales partner or Beonic via
phone or email to raise your issue.*

2. Beonic will respond and provide the
necessary advice.

3. If the unit needs to be returned under
instruction from Beonic download the
Return Authorisation Form, fill it out and
attach it to the unit being returned.

4. Beonic will proactively advise you of the
status of the service request.

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* We recommend you first contact your
sales partner as they will have direct
knowledge of your environment.

Virtual Helpdesk


Please telephone our
support department
before initialising your
virtual helpdesk session.

Virtual Helpdesk
Support Page

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Q & A

Beonic has established an online
community where clients are able
to ask questions of Beonic’s
support team. The responses are
put into a knowledge database for
client access.













Clients and Beonic’s business partners are encouraged to draw upon their experiences to contribute to the knowledge base for the benefit of the Beonic community.

Frequently asked questions

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Unlocking your software

After purchasing your Beonic software,
you’ll need a licence specific authorisation
code to unlock your software for full use.
Click here to request your access code,
or call our support line.

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Our partners

Beonic has an extensive network
of authorised business partners.




Learn more

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Telephone support

Australia-wide free-call
telephone support:

1800 246 860

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International telephone support:

61 3 9637 7890

Fax support: 61 3 9637 7899

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