An unplanned influx of customers entering a store will generally lead to poor service, customer congestion or queues if there are insufficient cash registers running or there is simply not enough staff members to serve the customers. Much of the time, it is impossible to predict and it is usually too late to do anything about it when it happens. Queues that form usually take a long time to disperse and this usually leads to customer frustration.

Every trading day, there will always be an imbalance of customer service at some time - either too much or too little.

Poor customer service is proven to result in lower customer satisfaction, smaller basket sizes and poor brand image and walk-offs. This generally leads to longer term customer loyalty issues.

Alternatively, overstaffing can lead to reduced productively, staff boredom and ultimately reduced profitability.

Solving retail issues using tools that help measure

and improve customer service levels.

Queue Assist™ is a giant step forward towards making the retail environment a more pleasant place to shop. The system is designed as a tool to specifically solve these real retail issues. The system allows customer service managers to keep their finger on the “customer service” pulse, keep staffing at their optimum level and customers at their happiest and costs at or better than budgeted levels.