Can I install the Traffic Insight software system myself?
No, the Traffic Insight software installation procedure must be performed by an engineer certified by Beonic .

Can I install the Traffic Insight hardware myself?
No, Traffic Insight sensors have a plug-and-play connector and are all low voltage. CAT5 cabling is used to connect the sensors to the Beonic Event Loggers or Counter Recorder devices. You need to be a qualified electrician or data cabler to install this equipment.

Do I need to use the Traffic Insight software?
No, The Counter Recorders and Event Loggers have built-in flash memory to store the information for later download. Each unit has an easy-to-read LCD display, which can be used to manually read the traffic information without any software. Some units have password protected displays to keep the information secure.

Will my Counter Recorder or Event Logger loose the date or time if it is turned off?
No, Counter Recorders and Event Loggers have a built in rechargeable battery, which will keep the clock going for at least 30 days. The clock/calendar is Leap Year compliant.

My PC has crashed and I have lost all my data - is my traffic data lost too?
No, the Counter Recorders and Event Loggers have flash memory that can store data for a reasonable period of time. The length of time is dependent on the memory capacity of the unit which is dependent on the model. Once your PC is up and going again, download the data again using the Traffic Insight software and the data will be restored.

How do I go about upgrading to the latest software?
Beonic provides you with Traffic Insight product support for a period of 60 days after first registering your software with us. After this, you are not automatically covered with software upgrades or with technical support. However, we can offer you continued Service Level Agreement (SLA).

Are there any other benefits for entering into a SLA?
Beonic regularly updates the Traffic Insight software with new features, more functionality and patches. Most of these updates are included as a direct result of your feedback and our testing. The SLA will ensure you benefit from the latest developments from Beonic. The SLA also guarantees a priority response time to any issues you may face.

How do I get some more information about upgrading the Traffic Insight software?
To contact Beonic for more information, click here.

For further information or product support on Beonic products, please feel free to contact us.