Following the commissioning of this project, you have the option to enter a Service Level Agreement (SLA). These represent considerable operational and cost efficiencies, giving peace of mind that your Beonic people traffic analysis system is up-to-date, reliable and consistent.

Benefits of this agreement include:

• Level 1 & 2 technical support;
• Software upgrades of Traffic Insight modules;
• Weekly remote monitoring of the system;
• Priority response times to technical issues;
• Assistance with report generation.

Beonic provides the following support mechanisms:

• Dedicated Technical Support Help Desk via email, telephone and fax
• Web site support: www.beonic.com has Technical Support Documents to assist IT staff
• Dedicated Remote Access service to assist you directly on your computer

Please discuss with your sales representative what level of service will best fit your needs.